Contact Kayak Customer Service
How to Reach a Person at Kayak
Toll-Free Number:
-
1-855-529-2501
Customer Service:
-
1-978-451-0771
Headquarters:
-
1-203-899-3100
Business Customer Service:
General Info:
Legal:
Media:
Kayak Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Kayak Phone Number | 1 (855) 529-2501 |
| Average Hold Time | 00:01:48 |
| Average Calls duration | 2 minutes |
| Most Popular Kayak Email Address | mobilecontact@kayak.com |
| Kayak Live Agent Availability | 35% of callers successfully reach a real person |
| Issue Resolution Rate | Low (6% reported full resolution) |
| Kayak Customer Service Rating | 3.3 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 89% phone, 11% email |
| Common Reasons for Contact | Request for information, activation/ cancellation and product/ service |
| Customer Effort Score | High Effort |
| Prepare before the call to Kayak | First and last name, email or phone number |
How to Contact Kayak Customer Service?
Most Popular Number:
| Total calls: 4 592 | Issues resolved: 118 | Last call: Jul 21, 2026 |
Contact Information
Kayak Website:
Kayak Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
10 Canal Pk,
Cambridge, MA 02141, US
300 Baker Ave Ext,
Concord, MA 01742, US
255 Giralda Ave, 5/F,
Miami, Florida 33134, US
Av. Faria Lima 4055 -
Itaim Bibi, Sao Paulo, 04538-030, BR
12-16 Laystall Street,
London, England GB
Fraumünsterstrasse 16,
Zurich, 8001, CH
Straße der Pariser Kommune 8,
Berlin, 10243, DE
Løvstræde 1,
Copenhagen, Capital Region 1152, DK
Brastos St. 15,
Kaunas, Trakai LT-47183, LT
33 Garden Road, 17F, St. John's Building,
Central, Hong Kong 999077, HK
11 F, 1, Sec. 4, Nanjing E. Rd.,
Taipei, 10595, TW
29 Balfour St,
Chippendale, New South Wales 2008, AU
Summary of Kayak Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Kayak?
Request for Information Question:
- “Discuss upcharge to change a flight”
- “Questions about a flight itinerary”
- “Need to speak with a human”
Activation/ Cancellation Question:
- “Cancel”
- “Cancel hotel”
- “Flight price increased must cancel.”
Product/ Service Question:
- “Missing rental car connection”
- “Problem with rental”
- “Did I purchase a flight or not”
Return/ Replace Question:
- “Incorrect booking”
- “Price change”
- “Correction of ticket”
Refund Question:
- “Refund”
- “I didn’t stay at my booking and they need my info to be able to give me a refund”
- “Refund for canceled flight”
Payments and Charges Question:
- “Hotel was sold out no rooms but you took my money”
- “Payment”
- “Charges”
Shipping and Delivery Question:
- “Do you deliver”
- “Flights tickets order issues”
- “I booked to hire a car from Palermo Italy for the. 6/7/2026 but I have not received an email to confirm. You have taken the money but you have not confirmed my booking. Thank you. FRANCESCO LO DRAGO”
Website/ Application Question:
- “I used your guys's site and it sent me a confirmation number charge my credit card but there is no reservation made”
- “Trouble with website”
- “Website”
Account Question:
- “I can not find my tiket on my email add”
- “Wrong email for my account”
- “Do not want to be linked to Google account”
Staff Question:
- “Misrepresentation of service on site”
- “Customer services”
- “Customer service”
Cards Question:
- “Enquiries about car Rent, if I don't have a credit card but have debit card”
- “Unable to pay by card”
- “Credit card issue”
Employment Question:
- “To verify a job”
- “Employment”
- “I got a job offer and I want to make sure I am not being scammed”
Other Question:
- “New reservation”
- “Book a ticket”
- “Check flight”
Compare Kayak Customer Service To
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